30-Day Free Returns & Exchanges
We hope you love your Elorissea purchase. If it is not right for you, you may request a free return or exchange within 30 days after the order is delivered, subject to the conditions below.
We hope you love your Elorissea purchase. Customers in the United Kingdom, Europe and every other country we ship to may request a free return or exchange within 30 days after the order is delivered, subject to the conditions below.
Return Eligibility
Returned items must be unworn, unwashed, unaltered and in their original condition, with all original tags and any hygiene seals attached. Please take reasonable care when trying on garments and keep them free from makeup, deodorant, perfume, pet hair and other marks.
For hygiene reasons, earrings, pierced jewellery, underwear, swimwear with a removed hygiene seal, cosmetics and other sealed personal-care goods cannot be returned after their seal has been removed, unless faulty. Customised or made-to-order items cannot be returned for change of mind. Your statutory rights for faulty or misdescribed goods are not affected.
How to Start a Return or Exchange
- Email rudolphklepach97788@outlook.com within 30 days of delivery.
- Include your order number, the item(s) you wish to return, and whether you prefer a refund or exchange.
- Wait for our return instructions and prepaid return label before sending anything.
- Pack the item securely and obtain proof of posting.
Please do not send a return to our business address without authorisation. Unauthorised returns may be delayed or sent to the wrong location.
Free Return Shipping
We provide return instructions and a prepaid return label for eligible returns. If you choose a different or more expensive return method without our prior approval, that additional cost will not be reimbursed.
Free return shipping applies to eligible orders from every supported destination, not only the United Kingdom and Europe. We provide return instructions and a prepaid return label or another prepaid return method. If you choose a different or more expensive return method without our prior approval, that additional cost will not be reimbursed.
Refunds
After your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds.
Where required by applicable law, eligible standard outbound delivery charges will also be refunded. Any extra amount paid for expedited delivery is not refundable beyond the cost of the standard delivery option, unless the order was faulty, incorrect or otherwise required by law.
Exchanges
Exchanges depend on stock availability. If the requested replacement is unavailable, we will contact you and offer a refund or another available option.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, contact us promptly with your order number and clear photographs. We will provide an appropriate remedy in accordance with applicable consumer law.
UK Cancellation Rights
If you are a UK consumer, you generally have a legal right to cancel an eligible online purchase within 14 days after delivery without giving a reason, followed by 14 days to return the goods. Our 30-day policy gives you additional time and does not limit your statutory rights.
UK and European Cancellation Rights
If you are a UK or European consumer, you generally have a legal right to withdraw from or cancel an eligible online purchase within 14 days after delivery without giving a reason. The detailed return deadline and remedies depend on the law that applies where you live. Our worldwide 30-day free return policy gives you additional time and does not limit any statutory consumer rights.